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best-practical
rt-extension-sla
Commits
3e0d9b97
Commit
3e0d9b97
authored
Jul 01, 2014
by
Alex Vandiver
Browse files
Version 1.01 releng
parent
0cabe54c
Changes
6
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3e0d9b97
1.01 2014-07-01
- Documentation and packaging updates; no code changes
1.00 2014-06-19
- Packaging updates; no code changes
...
...
META.yml
View file @
3e0d9b97
---
abstract
:
'
Service
Level
Agreements
for
RT'
author
:
-
'
Ruslan
Zakirov
<ruz
@bestpractical.com>'
-
'
Best
Practical
Solutions,
LLC
<modules
@bestpractical.com>'
build_requires
:
ExtUtils::MakeMaker:
6.59
Test::More:
0
...
...
@@ -25,7 +25,8 @@ requires:
perl
:
5.8.3
resources
:
license
:
http://opensource.org/licenses/gpl-2.0.php
version
:
'
1.00'
x_module_install_rtx_version
:
0.34_03
repository
:
https://github.com/bestpractical/rt-extension-sla
version
:
'
1.01'
x_module_install_rtx_version
:
0.34_04
x_requires_rt
:
4.0.0
x_rt_too_new
:
4.4.0
Makefile.PL
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3e0d9b97
...
...
@@ -2,8 +2,8 @@ use inc::Module::Install;
abstract
('
Service Level Agreements for RT
');
RTx
('
RT-Extension-SLA
');
readme_from
('
lib/RT/Extension/SLA.pm
');
license
('
gpl2
');
repository
('
https://github.com/bestpractical/rt-extension-sla
');
requires_rt
'
4.0.0
';
rt_too_new
'
4.4.0
';
...
...
README
View file @
3e0d9b97
...
...
@@ -5,12 +5,12 @@ DESCRIPTION
RT extension to implement automated due dates using service levels.
INSTALLATION
"
perl Makefile.PL
"
"
make
"
"
make install
"
perl Makefile.PL
make
make install
May need root permissions
"
make initdb
"
make initdb
Only run this the first time you install this module.
If you run this twice, you may end up with duplicate data in your
...
...
@@ -28,7 +28,7 @@ INSTALLATION
Set(@Plugins, qw(RT::Extension::SLA));
or add
"
RT::Extension::SLA
"
to your existing @Plugins line.
or add RT::Extension::SLA to your existing @Plugins line.
Restart your webserver
...
...
@@ -45,9 +45,9 @@ UPGRADING
CONFIGURATION
Service level agreements of tickets is controlled by an SLA custom field
(CF). This field is created during
"
make initdb
"
step (above) and
applied
globally. This CF MUST be of
"
select one value
"
type. Values of
the CF
define the service levels.
(CF). This field is created during make initdb step (above) and
applied
globally. This CF MUST be of select one value type. Values of
the CF
define the service levels.
It's possible to define different set of levels for different queues.
You can create several CFs with the same name and different set of
...
...
@@ -351,16 +351,26 @@ DESIGN
methods in 'RT::{Condition,Action}' RT's modules.
NOTES
If you run
"
make initdb
"
more than once you will create multiple SLA
CFs.
You can remove these via RT's
"
Configuration->Global
"
menu, (both
Custom
Fields and Scrips).
If you run make initdb more than once you will create multiple SLA
CFs.
You can remove these via RT's Configuration->Global menu, (both
Custom
Fields and Scrips).
AUTHOR
Ruslan Zakirov <ruz@bestpractical.com>
Best Practical Solutions, LLC <modules@bestpractical.com>
BUGS
All bugs should be reported via email to
L<bug-RT-Extension-SLA@rt.cpan.org|mailto:bug-RT-Extension-SLA@rt.cpan.org>
or via the web at
L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-SLA>.
COPYRIGHT
This extension is Copyright (C) 2007-2014 Best Practical Solutions, LLC.
It is freely redistributable under the terms of version 2 of the GNU
GPL.
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991
inc/Module/Install/RTx.pm
View file @
3e0d9b97
...
...
@@ -8,7 +8,7 @@ no warnings 'once';
use
Module::Install::
Base
;
use
base
'
Module::Install::Base
';
our
$VERSION
=
'
0.34_0
3
';
our
$VERSION
=
'
0.34_0
4
';
use
FindBin
;
use
File::
Glob
();
...
...
@@ -30,6 +30,8 @@ sub RTx {
unless
$self
->
version
;
$self
->
abstract
("
$name
Extension
")
unless
$self
->
abstract
;
$self
->
readme_from
(
"
lib/
$fname
.pm
",
{
options
=>
[
quotes
=>
"
none
"
]
}
);
$self
->
add_metadata
("
x_module_install_rtx_version
",
$VERSION
);
# Try to find RT.pm
...
...
@@ -248,4 +250,4 @@ sub _load_rt_handle {
__END__
#line 36
7
#line 36
9
lib/RT/Extension/SLA.pm
View file @
3e0d9b97
...
...
@@ -4,7 +4,7 @@ use warnings;
package
RT::Extension::
SLA
;
our
$VERSION
=
'
1.0
0
';
our
$VERSION
=
'
1.0
1
';
=head1 NAME
...
...
@@ -578,13 +578,25 @@ and Scrips).
=head1 AUTHOR
Ruslan Zakirov E<lt>ruz@bestpractical.comE<gt>
Best Practical Solutions, LLC E<lt>modules@bestpractical.comE<gt>
=head1 BUGS
All bugs should be reported via email to
L<bug-RT-Extension-SLA@rt.cpan.org|mailto:bug-RT-Extension-SLA@rt.cpan.org>
or via the web at
L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-SLA>.
=head1 COPYRIGHT
This extension is Copyright (C) 2007-2014 Best Practical Solutions, LLC.
It is freely redistributable under the terms of version 2 of the GNU GPL.
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991
=cut
...
...
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