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best-practical
rt-extension-sla
Commits
d60ca17c
Commit
d60ca17c
authored
Jun 11, 2014
by
Alex Vandiver
Browse files
podchecker minor fixes
parent
c71c9314
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lib/RT/Extension/SLA.pm
lib/RT/Extension/SLA.pm
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lib/RT/Extension/SLA.pm
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d60ca17c
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@@ -185,20 +185,20 @@ so several rules applies to make things sane:
=over 4
=item
=item
*
If requestor(s) reply multiple times and are ignored then the deadline
is calculated using the oldest requestors' correspondence.
=item
=item
*
If a ticket has no requestor(s) then it has no response deadline.
=item
=item
*
If a ticket is created by non-requestor then due date is left unset.
=item
=item
*
If owner of a ticket is its requestor then his actions are treated
as non-requestors'.
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@@ -279,7 +279,7 @@ and/or reply options if event happens out of business hours, read also
</"Configuring business hours"> below.
Example:
'level x' => {
OutOfHours => { Resolve => { RealMinutes => +60*24 } },
Resolve => { RealMinutes => 60*24 },
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