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Alex Vandiver authored
The three values for Type that RT uses internally are 'ticket', 'approval', or 'reminder'; for the most part, these are not exposed to the user. The exception to this is when generating approvals, as the CreateTickets action requires the user to specify the Type of the ticket created. Improper casing on the "approval" type is a common, and frustrating, mistake. Be liberal in what case RT accepts for its core types, but consistently use lower-case in those values when they are stored. As external systems may rely on case-sensitivity of non-core values for Type, preserve the case sensitivity of those values.
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