diff --git a/uw_cfg_common.links.menu.yml b/uw_cfg_common.links.menu.yml
index 07257c29693c0581a0263918eb32953b73ca795b..03782b3e9d6a4d6a728c6f863ec6600fd567202a 100644
--- a/uw_cfg_common.links.menu.yml
+++ b/uw_cfg_common.links.menu.yml
@@ -431,9 +431,9 @@ uw_site_management.redirects:
   url: internal:/admin/config/search/redirect
   weight: 0
 uw_site_management.submit_request:
-  title: 'Submit request'
+  title: 'Submit a ticket'
   menu_name: uw-menu-site-management
-  url: mailto:rt-ist-wcms@rt.uwaterloo.ca
+  url: https://uwaterloo.atlassian.net/servicedesk/customer/portal/117
   weight: 0
 uw_site_management.wcms_how_to_documents:
   title: 'WCMS how-to documents'